Refund Policy

Overview

AP DEVOTION ENTERPRISE (Registration No: 202503329785) has established this refund policy to ensure fair treatment of all clients.

This policy explains how and when refunds are processed for our web development, design, and digital marketing services.

Definitions

  • Deposit/Down Payment: The initial payment made to commence work on a project
  • Milestone Payment: Payments made at specific stages of project completion
  • Final Payment: The last payment made upon project completion
  • Deliverable: Any product or service provided as part of the project
  • Cancellation: Termination of the project before completion

Deposit Payments

Initial deposits are generally non-refundable as they secure our time and resources for your project.

The deposit amount is typically 30-50% of the total project cost, depending on scope and complexity.

Milestone Payments

Milestone payments are generally refundable when the related deliverable has not been provided and work has not commenced.

  • The specific milestone deliverable has not been provided
  • Work on the milestone has not commenced
  • The refund request is made within 7 days of the payment

Project Cancellation

  • You will be billed for all work completed up to the cancellation date
  • Any remaining balance will be refunded within 14 business days
  • Cancellation must be submitted in writing via email to ahmadfakhrulradzi05@gmail.com
  • The initial deposit remains non-refundable

Completed Projects

Once a project is completed and final deliverables have been provided, payments are non-refundable.

  • All deliverables outlined in the project proposal have been provided
  • The client has approved the final deliverables
  • The final payment has been received

Dissatisfaction with Services

If you are dissatisfied with our services, contact us immediately and we will make reasonable efforts to address your concerns.

Refund Processing

  • Refunds are processed within 14 business days from approval
  • Refunds are issued using the original payment method when possible
  • Alternative methods will be discussed if needed
  • Processing fees may be deducted from the refund amount

Exceptions

Exceptions may be considered case-by-case in circumstances such as force majeure or medical emergencies.

Contact Information

For any questions regarding our refund policy, please contact us at:

  • AP DEVOTION ENTERPRISE
  • Registration No: 202503329785
  • Email: ahmadfakhrulradzi05@gmail.com